The most sophisticated of security systems will have its performance compromised without regular preventative maintenance service. In today's integrated security environment, this means maintaining systems and components from a wide range of manufacturers that canvas a wide variety of security requirements. And in the unfortunate occurrence of a failure or cascading failures, correctly identifying the root causes so that the appropriate security firm can be called in is sometimes an educated guess at best.
When a DSS field support team arrives at a customer site for the first time, they perform a comprehensive survey of the security systems that are in place. Our technicians run tests to validate that all facets of the security systems are fully functional and performing optimally. Whether the initial site visit is for routine maintenance or a failure repair, our experience has shown that this comprehensive survey usually identifies several problems spread across multiple security systems.
One of the many advantages of utilizing DSS support teams for repair and maintenance of security systems is that we provide customers with a 'one call' solution to their integrated system needs. DSS has the exclusive ability to deliver our own trained employees at a customer site for the maintenance and repair of CCTV, intrusion detection, access control, fire detection and other security systems. We have the broadest base of trained technicians in the industry, able to calibrate, tune, diagnose and repair equipment from all of the major manufacturers. When our employees arrive at a customer's site, they bring the skills, knowledge, tools and parts to handle nearly any maintenance or repair scenario. In the event of a mission-critical situation, DSS can have personnel on site within one business day.
Our depth of expertise means that our customers save money by having just one Security Company service all of their needs. We coordinate the preventative maintenance schedules for all of a site's systems so that there is minimal intrusion into the regular course of our customers' business. Additionally, our 24/7 technical support insures that site managers, LP professionals and customer Help Desks get solutions and answers quickly, optimizing personnel's productivity and organizations' profitability.
DSS also provides customers with support during extensive remodeling evolutions. Our field support teams can de-install integrated security systems, refurbish and update them as specified and then place the equipment into secure storage. As the demolition portion of a remodeling project is completed and new construction begins, DSS project managers coordinate the reinstallation of the systems with our customer's remodeling contractors.
DSS's support teams are the best trained, most knowledgeable technicians and engineers in the security industry. Never engaging the services of subcontractors, our support personnel are full time employees who deliver DSS quality workmanship and services.